FAQs

What is your return policy?

You have 28 days to return any product (excluding masks - these cannot be returned.) You can choose to receive a refund or a replacement. Refunds will be issued back to your bank as soon as we receive your return. Please allow 3-5 working days for this refund to show in your account.

What are the payment options?

We currently accept card payments only. We are looking to accept more payment methods in the near future, keep an eye out on the website for PayPal and Apple Pay/Google Pay options coming soon.

Do you sell gift cards?

We are hoping to offer gift cards in the very near future. It is something that we are working very hard towards for all of our lovely customers.

How can I get in contact with BYFS?

If you have any queries about products, prices or anything else, feel free to fill out a submission form on our homepage, drop us a message on live chat or drop us a DM on Insta (@byfs.designs) and we will get back to you ASAP.

 
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